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Each booking you make will be governed by these Terms and Conditions. Before you agree that we will provide the Available Services to you, please read these Terms and Conditions. If you have questions concerning them, please ask before entering into the Contract with us.
If you would like this contract in another format (for example: audio, large print) please contact us using the contact details at the top of this page.
You can either scroll down to read these terms in their entirety (which we recommend you do), or click on one of the links below to go straight to the section you are interested in.
1.1 Who we are. When we say we, us or our, we mean Neurospectrum Limited, a company registered in England and Wales under company number 13242053. We operate the website www.neurospectrum.co.uk (Website). Our registered office is at 26 Chishillways, Barrasford, Hexham, England, NE48 4AE.
1.2 What we do. Neurospectrum is a professional practice of private clinical psychologists, neuropsychologists, nurses, occupational therapists, speech and language therapists, and psychiatrists. Neurospectrum comprises of a compassionate team of specialists with lived experience of neurodiversity each committed to delivering specialist assessment, support and treatment for conditions of neurodevelopment (our Professionals). At Neurospectrum we provide a wide variety of services for both children and adults (the Available Services). Our Available Services are detailed on the beginning of this document on the Contract Details Sheet.
1.3 How to contact us. If you wish to contact us for any reason, including because you have any complaints, you do not believe that services were provided to you with reasonable care and skill, or wish to end your contract with us, you can contact us using the details on the Contract Details Sheet.
1.4 How we may contact you. If we must contact you, we will do so by email, text, or post, using the contact details you have provided to us on the Contract Details Sheet.
2.1 What these Terms cover. These are the Terms and Conditions on which we will supply the Available Services to you.
2.2 Why you should read these Terms. Please read these Terms and Conditions carefully before you book an appointment with us. These Terms and Conditions set out your legal rights and responsibilities, our legal rights and responsibilities, how we will provide our services to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms and Conditions, please contact us to discuss. Please read these Terms and Conditions carefully and make sure you understand them before booking services from us. We will ask you to agree to these Terms and Conditions before you make an appointment with us. You should retain a copy of these Terms and Conditions for future reference.
2.3 Language of these Terms and Conditions. These Terms and Conditions are only available in English. No other languages will apply.
2.4 Changes to these Terms and Conditions. We may amend these Terms and Conditions from time to time, for example, to reflect changes in law or best practice, or to deal with changes we introduce to our services.
3.1 Acknowledgment of your booking order. When you contact us to enquire about our Available Services, we will acknowledge your enquiry and provide you with further information in respect of our Available Services, our prices, fees and processes. Such acknowledgement does not, however, mean that we can accept you as a client. We will tell you promptly if we cannot accept you as a client for any reason.
3.2 How we will accept your booking. In order to support and facilitate us identifying the correct Available Services for you, you must first undergo an Initial Consultation. If you wish to undergo an Initial Consultation, we will send an invoice to you for the Initial Consultation fee alongside these Terms and Conditions. Once payment of the Initial Consultation fee has been received and you have signed the Contract Details Sheet, we will book the Initial Consultation in and will confirm our acceptance to you via email (Confirmation), at which point a contract will come into existence between you and us.
3.3 If we cannot accept your booking. If we are unable to accept your booking, we will inform you of this and will not charge you for the service. This might be because of capacity reasons, an issue with authorising your payment, or due to us not being suitable for you.
3.4 Scope of Services. At the same time, we provide Confirmation in line with clause 3.2, we will assign you a booking number. The booking number and details of your booking and the relevant Services will be set out in the Scope of Services document (Scope of Services). We shall provide the Services in line with the Scope of Services.
3.5 Additional Services. If further Services are recommended in line with clause 4.1(c) and you wish to undertake further Services, such Services will be set out on a Further Scope of Services document (Further Scope of Services).
4.1 The Initial Consultation. We believe that an Initial Consultation is necessary to get to know you better and to help us determine which of our Services will best help cater for your needs. The Initial Consultation consists of the following stages:
(1.a) Completion of a form: we will ask you a number of questions in order to allow us to complete a form (the Initial Consultation Form). The Initial Consultation Form will record details, as stated by yourself, as to the issue at hand as well as details of your current state of health, any medical conditions you have and any medication you are taking.
(1.b) Initial Consultation: we will carry out either an in-person or online initial consultation in which we follow up on the information you have provided to us in the Initial Consultation Form.
(1.c) Creation of a full assessment pathway: Based on the results of clauses The Initial Consultation. We believe that an Initial Consultation is necessary to get to know you better and to help us determine which of our Services will best help cater for your needs. The Initial Consultation consists of the following stages:(a) and (b), we will suggest and discuss the best and most appropriate Services for you from the Available Services. For the avoidance of doubt, the Initial Consultation will not be used to provide a full diagnosis but rather will be used internally by us to allow us to refine the most appropriate Services for your needs based on the Available Services we offer.
4.2 Length of Initial Consultation and cost. The Initial Consultation normally takes between 60 minutes and 120. The Initial Consultation fee is set out on the Scope of Services. The Initial Consultation fee will always be payable whether or not we will, subsequent to the Initial Consultation, be providing any Available Services.
4.3 What we need from you. At the outset of your engagement of us, you must ensure that:
(3.a) any information you provide to us is accurate and up to date and you notify us as soon as this may change.
(3.b) you report any adverse side effects of the Services on you and your mental wellbeing.
(3.c) if you have any concerns about the suitability of the Services you communicate this to us and seek further advice from your GP or other medical professional; and
(3.d) you follow instructions given to you by our Professionals in relation to the Services including in relation to any medication or other health care products we recommend.
4.4 Further points. Please note that after the Initial Consultation has been carried out, we may decide that we cannot provide any of the Available Services. For example, we may signpost you to another service provider if we think we aren’t appropriate for you.
5.1 Provision of the Services. We will only provide the Services identified in accordance with clause Creation of a full assessment pathway: Based on the results of clauses The Initial Consultation. We believe that an Initial Consultation is necessary to get to know you better and to help us determine which of our Services will best help cater for your needs. The Initial Consultation consists of the following stages:(a) and (b), we will suggest and discuss the best and most appropriate Services for you from the Available Services. For the avoidance of doubt, the Initial Consultation will not be used to provide a full diagnosis but rather will be used internally by us to allow us to refine the most appropriate Services for your needs based on the Available Services we offer. :
(1.a) after an Initial Consultation has been carried out; and
(1.b) in accordance with the programme of treatment specified on the Initial Consultation Form and detailed on a Scope of Services / Further Scope of Services.
5.2 Further Scope of Services. Much like the Scope of Services issued to you at the outset of your engagement of us, the Further Scope of Services will contain all the relevant detail in relation to the Services we will be providing to you such as information on the Services themselves, date, time, location, charges and payment terms. Each time you engage us for any Available Services after the Initial Consultation you will receive a Further Scope of Services. We would encourage you to retain these documents for your own personal records.
5.3 Delays. If there is a significant period between an Initial Consultation and us providing the Services, we may:
(3.a) ask you to confirm if anything of significance has changed in your condition or complaint or lifestyle which will affect any Services we will provide; or
(3.b) not provide the Services until you have gone through another Initial Consultation.
5.4 Sessions. We either provide the Available Services on the basis of individual sessions or a series of sessions (Sessions). We can provide the Sessions at Lansdowne Clinic, 25 Lansdowne Ct, Gosforth, Newcastle upon Tyne, NE3 1HP (the Premises), online or at your home. Please note, some Available Services are not suitable to be delivered online and where this is the case, we will set this out on our Scope of Services / Further Scope of Services.
5.5 Results. It is not possible that any particular result or outcome can be guaranteed as a result of us providing the Services. Our aim is to provide the Services:
(5.a) using reasonable care and skill; and
(5.b) that comply with commonly accepted practices, standards and clinical guidelines of the National Institute for Health and Care Excellence (NICE)
5.6 Our qualifications and professional memberships. The Professionals that will lead the Sessions are all fully qualified in their respective areas and members and/or fellows of the relevant chartered societies. Some of our Professionals are also registered with the Health and Care Professions Council (HCPC) and/or the General Medical Council (GMC). A list of our qualifications, experience and specialisms is set out on our Website.
5.7 Where the Services are provided. The Services will normally be provided at our Premises however we can conduct our Services remotely. If you wish for us to provide our Services at your home, this can be arranged. If the performance of the Services does take place other than at our Premises or remotely then we will normally require that you provide certain items and ensure that the space where the Services are to be performed is ready for use.
5.8 Home visits. We will only be able to provide the Services at your home if your home is located within a 10-mile radius of our Premises. We will not be able to make home visits beyond this radius and instead will deliver the Services to you at our Premises and/or remotely. If we provide the Services other than at our Premises and/or remotely, we may charge additional fees for travelling to or from a Session (Additional Fees). The Additional Fees will be set out on the Scope of Services / Further Scope of Services.
5.9 Remote Sessions. Where you have elected for remote Sessions, details of how to access the Session will be contained on the Scope of Services / Further Scope of Services document and a link with joining details will be sent to you via email. We may request that you present photo ID during remote sessions to enable our Professionals to confirm your identity before beginning a Session.
5.10 Length of a Sessions. Our Services are provided in Sessions normally between 60 to 180 minutes. The start of each Session is focused on introductions and explaining about the process of assessment.
5.11 Halting Sessions. At any time during a Session, if in our opinion we consider that:
(11.a) you appear to be unwell or becoming unwell; and/or
(11.b) you appear not to be following our reasonable instructions (such as not following instructions intended to protect your, our or another person’s safety); and/or
(11.c) you are behaving or acting unreasonably or are offensive,
then we may wish to stop a Session and not continue it.
5.12 Session overruns. If, at your request, and with our agreement, a Session runs longer then a Session period we will charge you for each 30 minutes that we provide you with the Services at the pro-rata rate you are paying for a Session.
5.13 Provisions of our Services for children. We offer some of the Available Services for Children. Where Children are using our Services, they must always be accompanied by a parent or legal guardian. All communications and documents in relation to the Services will be sent to the parent of legal guardian of the Child.
5.14 Availability of Professionals. We cannot always guarantee the availability of our Professionals. Whilst we endeavour to schedule Sessions with the same Professional during the course of the Services, from time to time we may need to schedule a Session with a different Professional. If this is the case, we will communicate this to you as far in advance of the Session as possible.
6.1 If you are late to a Session. If you are late arriving to a Session, the Session will start when you arrive. The Session will continue until its scheduled end. If you wish the Session to overrun, and we agree, then you may be charged for the extra time we spend in providing the Services, as set out in clause Error: Reference source not found. If in our reasonable opinion, we consider that providing our Services will serve no practical value for you in the remaining time available of the Session then we may cancel the Session. You will still be expected to pay for the Session however.
6.2 If you cancel. If you have booked a single Session and you cancel with less than two Business Days’ notice then we expect you to pay the full cost of that Session. If you cancel a Session when the Services comprise of a number of Sessions, we will normally rearrange the Session for another time. If you cancel a Session with more than two Business Days’ notice, we will provide you with a refund of the relevant fee. For further information on your rights to cancel please see clause YOUR RIGHTS TO CANCEL OR END THE CONTRACT.
6.3 If you do not show for a Session. If you do not turn up for a Session, we will retain any fees paid upfront and you will also have to pay for the remainder of the fees owed for that Session.
6.4 If we have to cancel. On occasion we may have to cancel a scheduled Session. This may occur for of a number of reasons, such as that the Professional is unwell, or a preceding session has overrun, or we cannot reach the location where we have a scheduled Session because of travel problems (traffic jams, etc). If a cancellation occurs in this situation, then we will offer you another scheduled Session without further charge to you or offer you a refund of our fee for that scheduled Session. For further information on our rights to cancel please see clause OUR RIGHTS TO END THE CONTRACT.
7.1 Your statutory ‘cooling-off’ period cancellation rights.
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy services at a distance (for example, phoning to make a booking or making a booking online) or off –premises (for example, at your home) you have the right to change your mind, cancel your purchase within the ‘cooling-off’ period, and receive a refund.
These rights are subject to certain exceptions. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk.
After we have confirmed that we have accepted your booking, you have the right to cancel this Contract within 14 days after the day on which the Contract is entered in to without giving any reason. This right does not extend to contracts between us, and you where the Services relate to the prescription of medicines.
7.2 Cancellation deadline. To meet the cancellation deadline set out in clause 7.1, it is sufficient if you send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Please see clause 7.8 for how to cancel the Contract.
7.3 Refunds. If you cancel your contract with us in line with clause 7.2, we will reimburse to you all payments we receive from you.
7.4 Waiver of ‘cooling off’ period. You understand that when booking an appointment with us to take place on less than 14 days’ notice from entering into this Contract, and therefore within the ‘cooling off’ period, that we will ask you for your consent to waive your statutory rights to cancel this Contract in the ‘cooling off’ period.
7.5 You may have a legal right to end this contract if there is a problem with our services. If you do not believe that services were provided to you with reasonable care and skill, you may have a legal right to end the contract or to get us to re-perform the services, or to get some or all of your money back. To exercise this right, please let us know using one of the contact methods set out in clause 1.3 (How to contact us).
7.6 If you do not agree to changes to these Terms and Conditions. You may end this contract if you do not agree to changes, we introduce to these Terms and Conditions, as set out in clause Changes to these Terms and Conditions. We may amend these Terms and Conditions from time to time, for example, to reflect changes in law or best practice, or to deal with changes we introduce to our services. (Changes to these Terms and Conditions).
7.7 You may end this contract if we break it. You may end this contract at any time by contacting us using one of the methods set out in clause Neurospectrum is a professional practice of private clinical psychologists, neuropsychologists, nurses, occupational therapists, speech and language therapists, and psychiatrists. Neurospectrum comprises of a compassionate team of specialists with lived experience of neurodiversity each committed to delivering specialist assessment, support and treatment for conditions of neurodevelopment (our Professionals). At Neurospectrum we provide a wide variety of services for both children and adults (the Available Services). Our Available Services are detailed on the beginning of this document on the Contract Details Sheet. (How to contact us) if we break these Terms and Conditions materially or repeatedly, and, if what we have done can be put right, but we fail to put it right after you have notified us of that breach and given us a reasonable opportunity to do so. If you end this contract because we break it, the contract will end immediately, and we will refund to you any sums paid by you for services not provided to you.
7.8 How to cancel the contract. To exercise the right to cancel where you have not waived your rights in line with clause 7.4, you must inform us of your decision to cancel this Contract by a clear statement using one of the contact methods set out in clause 1.3 (How to contact us). You can use the model cancellation form set out in the box below, but it is not obligatory.
Cancellation form To Neurospectrum Limited of 26 Chishillways, Barrasford, Hexham, England, NE48 4AE. I hereby give notice that I cancel my contract of sale of the following services: [insert services] due to take place on [insert], Name of consumer, Address of consumer, Signature of consumer (only if this form is notified on paper), Date |
8.1 When we may end this Contract if you break it. We may end the Contract for Services at any time by writing to you if:
(a) you do not provide us with the information we require to provide the Services within a reasonable time of us requesting it;
(b) you fail to pay our fees when due and after 14 days of being reminded in writing;
(c) you breach any of these Terms and Conditions; and
(d) you behave in an inappropriate or offensive manner to any of our staff members or other clients.
8.2 You must compensate us if you break the Contract. If we end the Contract in the situations set out in clause When we may end this Contract if you break it. We may end the Contract for Services at any time by writing to you if: we will refund any money you have paid in advance for services we have not provided but we may deduct or charge you reasonable compensation for the loss we incur as a result of your breaking the contract.
8.3 We may withdraw the services. We may write to you to let you know that we are going to stop providing the Services. We will let you know in advance of our stopping the supply of the Services and will refund any sums you have paid in advance for Services which will not be provided.
9.1 Our prices. The price of all Available Services will be the prices indicated on any documents that we send to you at the outset of you contacting us. We take all reasonable care to ensure that the price of the Available Services advised to you is correct. The prices for the specific Services we suggest to you, and the payment terms for these specific Services will be set out on the Scope of Services / Further Scope of Services documents we send to you.
9.2 When you must pay. You must pay for the Services in line with the payment terms on the Scope of Services / Further Scope of Services document. Once payment has been received, we will confirm your booking and Sessions.
9.3 How you must pay. We accept payment in cash, by cheque, by credit and debit card as well as by any other methods communicated to you from time to time.
9.4 Increase in Session costs. If you book a block of Sessions, then our fees will remain the same for that block of Sessions if we increase our fees. If you book Sessions one at a time, we will be entering into a separate contract at each booking. In this case the fee for each Session will be that in force at the time of the booking.
10.1 Summary of your key legal rights. We are under a legal duty to supply services that are in conformity with our contract with you. See the box below for a summary of your key legal rights. Nothing in these Terms and Conditions will affect your legal rights.
The Consumer Rights Act 2015 says that the following rights apply to services supplied to consumers for a price:
This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call +44 (0)3454 04 05 06.
11.1 Consequences of ending this contract. When this contract ends for any reason, then, in addition to the consequences set out in clause Changes to these Terms and Conditions. We may amend these Terms and Conditions from time to time, for example, to reflect changes in law or best practice, or to deal with changes we introduce to our services. (Changes to these Terms), the relevant provision of clause YOUR RIGHTS TO CANCEL OR END THE CONTRACT (Your rights to cancel services and end the contract), the relevant provision of clause OUR RIGHTS TO END THE CONTRACT (Our rights to end the contract), or clause Events outside our control. If an event outside of our control takes place that affects the performance of our obligations under these terms and conditions, you will be contacted as soon as reasonably possible and our services under these terms and conditions shall be suspended for the duration of the event. (Events outside our control) (as applicable):
(1.a) you must stop all activities authorised by these Terms and Conditions; and
(1.b) if you have made a failed payment you must immediately pay us all outstanding payments.
12.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability:
(2.a) for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.
(2.b) for fraud or fraudulent misrepresentation.
(2.c) for breach of your legal rights in relation to the services as summarised at clause 8 (If there is a problem with our services);
(2.d) arising under applicable laws relating to the protection of your personal information; or
(2.e) any other any matter in respect of which it would be unlawful for us to exclude or restrict liability.
12.3 Events outside our control. We will not be liable for delays caused by events outside our control, as set out in clause Events outside our control. If an event outside of our control takes place that affects the performance of our obligations under these terms and conditions, you will be contacted as soon as reasonably possible and our services under these terms and conditions shall be suspended for the duration of the event. (Events outside our control).
12.4 We are not liable for business losses. We only supply services to you for domestic and private purposes. We will not be responsible for any business losses.
13.1 Our copyright. Copyright © 2022 Neurospectrum Limited.
13.2 Our trade marks. Neurospectrum, Neurospectrum Limited, Neurospectrum The Specialist Neurodevelopment Clinic, our logos and our other trademarks are trademarks belonging to us. We give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.
14.1 Our Privacy Notice. Under data protection legislation, we are the data controller of your personal data processed through our Website and are required to provide you with certain information about who we are, how we process your personal data and for what purposes and your rights in relation to your personal data and how to exercise them. This information is provided in our privacy notice at Privacy Notice. It is important that you read that information.
15.1 Events outside our control. If an event outside of our control takes place that affects the performance of our obligations under these terms and conditions, you will be contacted as soon as reasonably possible and our services under these terms and conditions shall be suspended for the duration of the event.
If an event outside of our control takes place and means that we cannot provide the Services that you have booked, we will contact you to let you know and offer you the option of transferring your booking to an alternative date or receiving a credit note for the value of the booking.
If we need to close the Premises due to an event outside of our control and you have already commenced the Services, you shall not be entitled to a refund. In such circumstances, we may, but shall not be obliged to, offer you an alternative date or time at reduced rates.
15.2 We may transfer this contract to someone else. We may transfer our rights and obligations under these Terms and Conditions to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
15.3 You need our consent to transfer your rights to someone else. You may not transfer your rights or your obligations under these Terms and Conditions to another person in any circumstances.
15.4 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these Terms and Conditions.
15.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms and Conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide Services to you, we can still require you to make the payment at a later date.
15.7 Which laws apply to this contract and where you may bring legal proceedings. These Terms and Conditions are governed by English law and you can bring legal proceedings in respect of the services in the English courts, except that this provision will not have the effect of depriving you of the protection afforded to you by mandatory provisions of the applicable laws regulating the choice of the governing law and/or jurisdiction in consumer contracts. For example, if you live in Scotland, you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.
15.8 Alternative dispute resolution. We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with our services or any other matter, please contact us as soon as possible using one of the contact methods set out in clause 1.3 (How to contact us).
If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you. We will also give you certain information required by law about resolving disputes through alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.
16.1 In these Terms:
(1.a) Available Services means the range of services offered by us as set out in the Contract Details Sheet;
(1.b) Additional Fees has the meaning given in clause Home visits. We will only be able to provide the Services at your home if your home is located within a 10-mile radius of our Premises. We will not be able to make home visits beyond this radius and instead will deliver the Services to you at our Premises and/or remotely. If we provide the Services other than at our Premises and/or remotely, we may charge additional fees for travelling to or from a Session (Additional Fees). The Additional Fees will be set out on the Scope of Services / Further Scope of Services. (Home visits);
(1.c) Additional Services means further Services identified in a Further Scope of Services document;
(1.d) Business Days means any day that is not a Saturday, Sunday or a day on which banks in London, England are required or permitted to be closed;
(1.e) Client has the meaning given to it on the Contract Details Sheet;
(1.f) Confirmation has the meaning given in clause How we will accept your booking. In order to support and facilitate us identifying the correct Available Services for you, you must first undergo an Initial Consultation. If you wish to undergo an Initial Consultation, we will send an invoice to you for the Initial Consultation fee alongside these Terms and Conditions. Once payment of the Initial Consultation fee has been received and you have signed the Contract Details Sheet, we will book the Initial Consultation in and will confirm our acceptance to you via email (Confirmation), at which point a contract will come into existence between you and us. (How we will accept your booking);
(1.g) Contract has the meaning given to it on the Contract Details Sheet;
(1.h) Contract Details Sheet means the contract details sheet set out at the front of this document to which these Terms are annexed;
(1.i) Children/ Child means someone over the age of 5 but under the age of 18;
(1.j) Duration has the meaning given to it on the Contract Details Sheet;
(1.k) Effective Date has the meaning given to it on the Contract Details Sheet;
(1.l) Further Scope of Services has the meaning given in clause (Additional services);
(1.m) Initial Consultation has the meaning given in clause How we will accept your booking. In order to support and facilitate us identifying the correct Available Services for you, you must first undergo an Initial Consultation. If you wish to undergo an Initial Consultation, we will send an invoice to you for the Initial Consultation fee alongside these Terms and Conditions. Once payment of the Initial Consultation fee has been received and you have signed the Contract Details Sheet, we will book the Initial Consultation in and will confirm our acceptance to you via email (Confirmation), at which point a contract will come into existence between you and us. (How we will accept your booking);
(1.n) Initial Consultation Form has the meaning given in clause Completion of a form: we will ask you a number of questions in order to allow us to complete a form (the Initial Consultation Form). The Initial Consultation Form will record details, as stated by yourself, as to the issue at hand as well as details of your current state of health, any medical conditions you have and any medication you are taking. (Completion of a form);
(1.o) Neurospectrum has the meaning given to it on the Contract Details Sheet;
(1.p) Premises has the meaning given in clause Sessions. We either provide the Available Services on the basis of individual sessions or a series of sessions (Sessions). We can provide the Sessions at Lansdowne Clinic, 25 Lansdowne Ct, Gosforth, Newcastle upon Tyne, NE3 1HP (the Premises), online or at your home. Please note, some Available Services are not suitable to be delivered online and where this is the case, we will set this out on our Scope of Services / Further Scope of Services. (Sessions);
(1.q) Professionals has the meaning given in clause 1.2 (What we do);
(1.r) Scope of Services has the meaning given in clause Scope of Services. At the same time, we provide Confirmation in line with clause 3.2, we will assign you a booking number. The booking number and details of your booking and the relevant Services will be set out in the Scope of Services document (Scope of Services). We shall provide the Services in line with the Scope of Services. (Scope of services);
(1.s) Services means those specific services that we have contracted to supply to you from the range of Available Services in a Statement of Work which we will determine (in our professional discretion) following the initial consultation referred to in clause 4 (Initial Consultation);
(1.t) Sessions has the meaning given in clause Sessions. We either provide the Available Services on the basis of individual sessions or a series of sessions (Sessions). We can provide the Sessions at Lansdowne Clinic, 25 Lansdowne Ct, Gosforth, Newcastle upon Tyne, NE3 1HP (the Premises), online or at your home. Please note, some Available Services are not suitable to be delivered online and where this is the case, we will set this out on our Scope of Services / Further Scope of Services. (Sessions);
(1.u) Terms has the meaning given in clause What these Terms cover. These are the Terms and Conditions on which we will supply (What these Terms cover);
(1.v) we, us and our have the meanings given in clause Who we are. When we say we, us or our, we mean Neurospectrum Limited, a company registered in England and Wales under company number 13242053. We operate the website www.neurospectrum.co.uk (Website). Our registered office is at (Who we are);
(1.w) Website has the meaning given in clause Who we are. When we say we, us or our, we mean Neurospectrum Limited, a company registered in England and Wales under company number 13242053. We operate the website www.neurospectrum.co.uk (Website). Our registered office is at (Who we are);
(1.x) you means the person who purchases our Available Services;
(1.y) Website has the meaning given in clause Who we are. When we say we, us or our, we mean Neurospectrum Limited, a company registered in England and Wales under company number 13242053. We operate the website www.neurospectrum.co.uk (Website). Our registered office is at 26 Chishillways, Barrasford, Hexham, England, NE48 4AE. (Who we are);
16.2 Interpretation. In these Terms:
(2.a) clause headings shall not affect the interpretation of these Terms and Conditions;
(2.b) a person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);
(2.c) a reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established;
(2.d) unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular;
(2.e) a reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time;
(2.f) a reference to a statute or statutory provision shall include all subordinate legislation made from time to time under that statute or statutory provision;
(2.g) a reference to writing or written includes email but not fax;
(2.h) any obligation on a party not to do something includes an obligation not to allow that thing to be done; and
(2.i) any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.
